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4 razones para usar la base de conocimiento en centros de soporte

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Hoy queremos contarte 4 razones para usar la base de conocimiento en un helpdesk . Todos sabemos que los centros de atención al usuario y soporte técnico en hora punta son como aquellas escenas en las películas antiguas en las que las telefonistas enchufan y...

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A veces lo que nos parece obvio no lo probamos y al final es lo que mejor funciona. Cuántas empresas deciden plantearse la implementación en su web de un chatbot sin nisiquiera haber probado antes a incluir unas FAQs que respondan a sus clientes y potenciales las...

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hola@optimasolutions.es

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Madrid

Torre Chamartín
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28050 Madrid

Barcelona

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08029 Barcelona

Soluciones

Soporte y escritorio remoto
Acceso remoto y teletrabajo
Helpdesk y gestión de incidencias
Servicedesk e ITSM
Atención al cliente y omnicanalidad
Chat online para ecommerce y retail
Telefonía VoIP Cloud para contact center

Casos de éxito

Grupo Cacaolat
Cambridge University Press
Diputación de Granada
Grupo Suez
Camerfirma
Thomson Reuters

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4 razones para usar la base de conocimiento en centros de soporte

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