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Atención al cliente ¿Artificial o humana?

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Ya hace unos cuantos años nos resultaba gracioso ver al avatar de asistencia virtual que innovó la comunicación multicanal. Su nombre: Anna. ¡Estamos seguros de que la conocéis! Clave en la estrategia de IKEA en su atención al cliente on line, allá por el 2006....

Datos de contacto

Tel. gratuito 900 373 995
hola@optimasolutions.es

LinkedIn: optima_solutions
Twitter: @OptimaSolutio ns

Oficinas

Madrid

Torre Chamartín
c/ Dulce Chacón, 55, P18
28050 Madrid

Barcelona

Plaza Catalunya, 9
08002 Barcelona

Soluciones

Soporte y escritorio remoto
Acceso remoto y teletrabajo
Helpdesk y gestión de incidencias
Servicedesk e ITSM
Atención al cliente y omnicanalidad
Chat online para ecommerce y retail
Telefonía VoIP Cloud para contact center

Casos de éxito

Grupo Cacaolat
Cambridge University Press
Diputación de Granada
Grupo Suez
Camerfirma
Thomson Reuters

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